Consumer Services

We’ve been working with consumers and business customers in Tewkesbury and the surrounding areas since 2008, building a reputation for reliability, friendliness and our customer service. This makes us a leading provider of Consumer Support with home / home office IT issues.

Keeping Your Home Connected: Consumer Support

Tewktech can assist with almost all IT and computing related issues around the home or SOHO (small office, home office) with a well established background in repairing both software and hardware issues, providing a reliable and trustworthy Consumer Support.

Microsoft Windows Issues

Windows issues are one of the biggest Consumer Support issues we see from our customers – poor performance, bugs and other quirky behaviours.

Tewktech has a vast amount of experience with the Microsoft Windows operating system and will work to troubleshoot these issues, providing a resolution and make recommendations to help prevent future issues.

Viruses / Malware / Adware

Unfortunately, viruses and other cyber security threats are common place in today’s connected world. We see PC’s with viruses and other malicious threats on a daily basis and have the knowledge and expertise to resolve these issues, and provide preventive advice moving forward.

Computer Repair

Tewktech carry out a range of hardware repairs to both Desktop PC’s and Laptop Computers. Some of these include:

  • RAM Upgrades/Replacement
  • Hard Drive Upgrades/Replacement
  • Graphics Card Upgrades/Replacement
  • Wireless Card Upgrades/Replacement

Out Of Warranty Repairs

Tewktech can provide an Out of Warranty Repair Service for many PC’s, Laptops and Tablets. We can do this as we work closely with some of the biggest manufacturers in the world, including HP, Lenovo and Dell.

With our direct contact with the manufacturers we arrange the repair and shipping of your equipment, and manage the whole process for you, taking away all the hassle, and providing our customers with peace of mind.

How does this process work?

  • We arrange the repair directly with the manufacturer
  • We arrange the shipping of your equipment to them
  • Upon receipt the manufacturer carries out an inspection and provides us with a repair quotation.
  • We let you know the cost of the repair
  • If you approve the quote we instruct them to proceed, if you don’t approve the quote we will arrange for your equipment to be returned to us
  • Your equipment arrives back with us, we double check everything is how it should be and arrange for you to collect

Email Issues

Many customers experience email issues of some kind, and Tewktech work professionally to diagnose and fix these issues.

Some of the email issues we deal with include:

  • Emails not sending
  • Not receiving emails
  • Windows 8/8.1/10 Mail App
  • Outlook issues
  • Thunderbird issues
  • Windows Live Mail issues

Apple iMac/MacBook Issues

Apple products aren’t exempt from issues and we work with our customers to help troubleshoot their Apple issues across all Apple products including iPhone, iPad, iMac and Macbook Pro’s.

Some of the problems we can assist with include:

  • iCloud Issues
  • Mac OS Upgrades
  • Hard Drive Failure
  • Mac Mail Issues

Remote Support

Over 90% of computer and Windows issues can be resolved via a remote support session. Remote Consumer Support provides a reliable, secure and convenient way to access IT support, and is very popular with our customers. When a customer requests a remote support session one of our experienced support technicians will guide them every step of the way.

Computer and IT issues we can assist with via a remote support session include:

  • Email Issues
  • Microsoft Office
  • Tuition and Demonstrations
  • General Windows Troubleshooting

Onsite Maintenence

On occasions a remote support session, or bringing in your PC may not be an option, for these times we can provide Consumer Support via an onsite maintenance call. An onsite maintenance call from Tewktech allows our experienced support technicians to troubleshoot within your home, and work to resolve your issue/s as quickly as possible.

Some of our customers most common issues include:

  • Printer Connectivity Issues
  • Wireless Signal Strength Problems
  • Setup Home Broadband Router
  • Extending Home Networks
  • Smart Television Installation and Setup

Tewktech charge by the hour for onsite maintenance calls, with a minimum charge of 1 hour, and no call out charges or fees.

See What Our Clients Have To Say About Us

Lloyd Jones
Lloyd Jones
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After asking for recommendations on Tewkesbury Noticeboard(Face Book) we chose to contact Tewktech. We found them very professional, knowledgeable and extremely reasonably priced. Problem with our laptop sorted within 24 hours. Very pleased with the result and service. Highly recommend.
Phillip Brookes
Phillip Brookes
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Knowledgeable and first class service
Carole Gavin
Carole Gavin
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I have used Tewktech for few months for my business and I would absolutely recommend them. They are really nice and extremely knowledgeable. My laptop got a virus last week and I lost everything (pictures, personal and professional files...all my life basically!) With lots pf persistence, he managed to recover everything in few hours...Their work and support is always worth every penny!
Tewkesbury Yoga And Wellbeing
Tewkesbury Yoga And Wellbeing
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After dropping my laptop and thinking all was lost, my husband, who had used Tewktech before suggested I call. They were extremely professional and helpful. The service was quick and efficient and they communicated everything really clearly along the way. They even followed up with a courtesy call to make sure everything was ok afterwards! The laptop is running faster and cleaner than ever! Very Happy Customer Thank you!
Sam Fisher
Sam Fisher
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My computer was completely unusable after it has something spillt on it and I thought all my work had been lost. I called in the morning and, although the laptop was beyond repair, Tewktech had found the documents I needed within a couple of hours. Cannot recommend them enough. Thank you

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